Shipping & Returns
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Shipping & Delivery
Every item in our store is made to order — your journal is printed and bound after you place your order, and companion items are printed on demand as well. Please allow 7–10 business days for your order to arrive (printing typically takes 2–5 business days, then 3–5 business days in transit within the continental US). You'll receive a tracking email as soon as your order ships. Because each piece is made just for you, we can't offer expedited production, but express shipping options may appear at checkout where available. If your order hasn't arrived after 12 business days, contact us at justinkkirby@gmail.com and we'll make it right.
Some orders ship in more than one package: journals are printed by our book printer and companion items by our merch printer, so items can arrive a day or two apart — both within the window above, with tracking for each package by email.
Returns & Replacements
Because every item is printed to order, we don't stock shelves of journals waiting to be resold — so we can't accept returns for change of mind, and we ask you to choose carefully (the product pages show exactly what's inside).
That said, you should always receive a perfect item:
- Printing defects, binding problems, or damage in transit: send us a photo within 30 days of delivery and we will reprint and reship your item free, or refund you — your choice.
- Wrong item received: same deal — free replacement, no need to ship anything back.
- Still not happy? Email us at justinkkirby@gmail.com. We're a small shop and we'd rather talk it through than leave you with something you don't love.
To start a replacement, reply to your order confirmation email with a photo of the issue.